Constellation · the Well
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SteadyStars
client
SteadyStars
Longest-running client engagement (2019→). Retention product; the corpus Sprawler was proven on.
client/steadystars
biz
internal
- activeRetention read of 71.4% covers the pilot cohort only, not the account.
- stalledCohort re-run assigned but not started since the Apr 2025 restructure.
- activeSprawler registries for this account are the proving corpus for the Well.
- reversedRenewal discount ceiling was lowered, then restored at the 2026 cycle.
- openIs the account-wide retention rate ever going to be computed?
- staleWho signs off the 2027 renewal terms now that ownership moved?
Pilot cohort retention lands at 71.4% (n=138) against a 64% target. Caveat for the deck: this is the pilot window only — the account-wide figure is not computed here.
Moving a third of accounts out of the pilot cohort at the Apr restructure means the old number and the new one are not the same measurement. Say so before anyone quotes it externally.
- driveRetention playbook v2 — pilot readoutwell://source/S-028
- registrySprawler registry index — SteadyStarswell://source/S-017
- asanaRenewal cycle 2026 — task backlogwell://source/S-112